![]() Leaders should resist the urge to ambush the delta member and instead, follow a four-step approach: However, it is likely that the entire car needs a tune-up. ![]() The mistake that we see leaders make most often is that they want to "fix" the problem team member, much akin to taking a car to the shop. Matthew tried talking to Neal a few more times, but to no avail. But nothing changed: Neal continued to be dysfunctional. ![]() He had confronted Neal several times and told him he needed to change, and Neal had grudgingly agreed. I asked Matthew what steps he had taken to deal with Neal. "How long has Neal been a problem on your team?" I asked Matthew.
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